Return Conditions
(pursuant to Legislative Decree 206/2005 – Consumer Code)
1. Right of Withdrawal
Pursuant to art. 52 et seq. of Legislative Decree 206/2005, the customer has the right to withdraw from the contract, without having to provide a reason , within 14 days of the product's delivery date.
2. Return Procedures
To exercise the right of withdrawal, the customer must:
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Send a written communication via email to the address indicated on the website within 14 days of receiving the order.
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Return the unused item, intact and complete with the red warranty seal and identification tag , within 14 days of communicating the withdrawal.
3. Conditions for accepting returns
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The item must be returned in the same condition in which it was received , unwashed and unworn for purposes other than trying it on.
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Returns with broken, tampered or removed seals, or items without tags, will not be accepted .
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Trying on the item is permitted, but without removing or altering the seal or tag .
4. Return Shipping Costs
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Return shipping costs are the responsibility of the customer .
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The customer can choose the courier of his choice.
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Everything you need for the return (form or instructions) will be provided inside the original package.
5. Refund
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The refund will be made within 14 working days of receipt of the returned goods , using the same payment method as the order, unless otherwise agreed.
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The refund may be withheld until the integrity of the returned product has been verified.
6. Exclusions
Pursuant to art. 59 of the Consumer Code, the right of withdrawal does not apply :
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To goods made to measure or personalized;
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Sealed goods which are not suitable for return for hygiene or health protection reasons if opened after delivery.
🔁 Have you lost your return form?
You can download and print it directly from this link: